VibraSearch Warranty Agreement

1 Year Limited Warranty


Limitation of Damages

  In no event shall OtoScience Labs be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.


Warranty Coverage

  The buyer warrants the Covered Product to be free of all defects in material and software for the Covered Product from OtoScience Labs. This warranty extends to the original buyer only, for up to one (1) year following the original purchase date.

Within the period of this warranty, OtoScience Labs will repair or replace, free of charge, any part proving defective in material or software, at our discretion. All warranty repairs and service must be performed by an authorized OtoScience Labs technician.

Warranty Exclusions

OtoScience Labs reserves the right to refuse covering any costs, repairs, or services for the following:

  • Repairs necessitated by damage resulting from misuse, abuse, alterations, or methods of use outside of the proper usage guidelines (outlined in the User Manual).

  • Removal of the main cover of the Covered Product, and any damage to the Covered Product that may subsequently occur.

  • Service calls involving a site visit to correct the installation of the Covered Product, or to explain the usage of the product to the buyer.

  • Corrective work necessitated by damage that is performed by anyone other than an OtoScience Labs authorized service technician.


How to Obtain Warranty Service

  If warranty repairs are needed, the buyer should first contact OtoScience Labs at 217-243-8088 in order to determine if the Covered Product can be repaired on site by the buyer, or if the Covered Product will need to be serviced by an OtoScience Labs authorized service technician.

  If the Covered Product needs to be returned to OtoScience Labs for servicing, the buyer should carefully pack, preferably in the original packing materials, and deliver it, along with a description of the problem, to the following address:

      OtoScience Labs

      1225 Tendick St

      Jacksonville, IL 62650

  If the buyer sends the product by US Mail, we recommend that the buyer insure it and send it return receipt requested. We accept no liability for products lost or misplaced in shipment.

  Once the Covered Product is returned to OtoScience Labs, the following may occur:

  • Service or repair of the Covered Product to conform to the applicable warranty.

  • Replacement of the Covered Product with goods that are identical or reasonably equivalent to the warranted goods.


Notice to Buyer

  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty.

If the buyer disagrees over either’s performance under the terms of this warranty, the buyer may submit the matter for resolution to OtoScience Labs. The buyer shall not be responsible for expenses incurred in submitting a dispute for resolution under the terms of this paragraph. The buyer is required to submit any dispute for resolution under this paragraph before pursuing any legal remedies to which he or she may be entitled.